Frequently asked questions
The practical details, in plain English. If your question is not here, contact Annette.
Can I look around without joining?
Yes. You can browse every profile, watch every introduction video, and see rates and verification status without an account or payment.
How do I join during the beta?
Sign up with your email. We will send you a six-digit code, so there is no password to remember. Your six free months begin when you complete that first signup.
Will I be charged after my free six months?
Your six free months begin on the day you sign up as a beta member. No card is collected during the beta. Paid membership is planned at $4.99 USD a month or $49.90 USD a year. We will ask you to choose a plan and provide payment details before any paid membership begins.
What does membership include?
One membership unlocks contact details for everyone listed on the site. It does not include exercise sessions.
What is the membership refund policy?
When paid membership begins, you may request a full refund of your most recent monthly or annual membership payment within 30 days of the charge. Cancellation stops the next renewal. Session payments are arranged directly and have separate terms.
How do I arrange and pay for a session?
You and the buddy or trainer agree directly on the time, video-call app, session length, price, currency, payment method, cancellation terms, and refunds. Exercise Buddy Finder never handles session payments or takes a commission.
What if someone does not reply or is not right for me?
You may contact someone else without paying another directory fee. If a person repeatedly fails to reply or misses an agreed session, tell Annette so the listing can be reviewed.
What is a verified fitness trainer?
It is someone whose listed fitness credential Exercise Buddy Finder has checked. The profile shows the credential and check date. Verification is not a medical qualification, background check, or guarantee that the person is right for every kind of exercise.
How do you check a provider’s identity?
Before a real profile is published, Annette privately matches a government photo ID to the person on a live video call. We record the date, method, and a private audit reference, but never keep a copy of the ID or its number. This confirms identity; it is not a criminal background check.
Why are some profiles marked as demonstrations?
During launch testing, the directory contains three clearly labelled fictional profiles. They let us test filters and page layouts. They are not real people, cannot be contacted, do not have reviews, and are never presented as verified providers.
Can we meet before I pay for a session?
Yes. We suggest asking for a relaxed 15-minute video hello. Use it to check the connection and conversation, explain what you want to do, and agree the time, price, currency, payment method, and cancellation terms before a paid session.
What is an exercise buddy?
An exercise buddy is an uncertified person who exercises alongside you, keeps you company, counts repetitions or intervals, and encourages you. They do not design workouts, choose weights, or correct technique.
What does “available now” mean?
It means the person has switched themselves on and is ready to receive messages. It does not guarantee they can begin a session immediately. If their availability page is quiet for 30 minutes, the site switches them off.
Which video app do we use?
You decide together. Profiles show the kinds of calls a person accepts. Before the first session, agree on the app and ask for help setting it up if you need it.
Do I need equipment or a large room?
Not necessarily. It depends on the activity you choose. Make enough clear space to move safely, keep a phone nearby if you live alone, and tell the person what equipment and space you have before the session.
Is Exercise Buddy Finder for adults only?
Yes. The service is for people aged 18 and over.
Can a buddy or trainer advise me about medication or an injury?
No. Nobody may diagnose, treat an injury, interpret symptoms, or advise you about medication, doses, or side effects. Ask your own healthcare professional, and stop exercising if something hurts.
How do I report a safety or conduct problem?
End the call if you feel uncomfortable, then contact Annette through the Contact & Support page. If someone is hurt or seriously unwell right now, contact the emergency service appropriate for their location first.
How do I delete my account or request?
Email [email protected] and ask. Your account and the information attached to it will be deleted.